Multichannel EnterpriseFinland services
Within the administrative sector of the Ministry of Employment and the Economy (MEE), the goal envisaged in developing the EnterpriseFinland service packages is described in the MEE’s Corporate Customer Relationship Strategy. Among other things, the Strategy states that customer service will be provided through a multichannel system which includes an EnterpriseFinland web service and EnterpriseFinland phone service, as well as a face-to-face customer service that also falls under the EnterpriseFinland brand.
EnterpriseFinland web service
The goal of the EnterpriseFinland web service (Yrityssuomi.fi) is to provide up-to-date information on entrepreneurship, being an entrepreneur, the activities of an enterprise, and business services and tools. It is a channel for managing the day-to-day business of an enterprise quickly, independent of time and place or the stage of the enterprise’s lifecycle. This customer-oriented, free-of-charge web service offers comprehensive information content and is easy to use. In a nutshell, the EnterpriseFinland web service can be summed up by its brand statement, ‘Information, funding and contacts for your company.’
The EnterpriseFinland web service is being developed into an eService portal in accordance with the Corporate Customer Relationship Strategy of the administrative sector of the Ministry of Employment and the Economy and the guidelines of the SADe programme. The SADe programme aims to promote electronic services, so that electronic services for citizens and enterprises cover all key services by the end of 2013. Unified customer interfaces will be created for personal and corporate services, for specific public services provided by various parties. Seven service packages are being developed in connection with the SADe programme. The Ministry is responsible for the related service packages for employers and those starting out in business. The goal is to create and implement service packages. Together, these will form an interoperable customer-oriented network, into which public administration services from outside the programme can be easily integrated. In addition to service packages, the SADe programme includes support for electronic services, such as upgrading the EnterpriseFinland web service portals Suomi.fi and Yrityssuomi.fi.
EnterpriseFinland phone service
In early 2010, the multichannel EnterpriseFinland service package was supplemented with the launch of a nationwide phone service. In its initial stages, the EnterpriseFinland phone service will provide assistance and counselling, mainly for new entrepreneurs. Later, its operations will be expanded to apply to existing businesses and the business services provided to them by the Ministry.
The goal of the EnterpriseFinland phone service is to provide the customer with speedy customer-oriented expert information, advice and counselling in all matters related to running a business, in addition to the contact information of relevant specialists if necessary. An important aspect of the development work will involve taking account of the synergistic aspects of telephone and online service channels. Phone services also support the future introduction of electronic services.