Developing the services of Enterprise Finland
The purpose of the services of Enterprise Finland is to offer public entrepreneurial services as customer-oriented units. The aim is to develop the Finnish business service system, which is complicated and splintered, according to studies and reports.
The aim is for companies and the founders of companies to have access to public business services equitably and under equivalent criteria in all parts of the country as easily as possible, and under the same operations model. Information on public corporate services is given under the shared Enterprise Finland brand. In addition to customer orientation, increasing the productivity of the business services system is another important goal.
Enterprise Finland operates through three service channels:
- Face-to-face services, which are produced by national and regional organisations
that are part of the network.
- Yrityssuomi.fi online service
Users of the Enterprise Finland online service (Yrityssuomi.fi) get up-to-date information on entrepreneurship and corporate activities, as well as corporate services and tools. Yrityssuomi.fi contains all of the key forms that are needed in the establishment of an enterprise and in functioning as an enterprise. The service also includes an entrepreneur's own electronic desk My Enterprise Finland (oma.yrityssuomi.fi), which offers information based on the user’s profile information, as well as tools to help entrepreneurs and those planning to go into business.
- Enterprise Finland telephone service
The Enterprise Finland telephone service is a national service channel of the Ministry of Employment and the Economy for entrepreneurs and those planning on going into business. The telephone service is open Mon.-Thu. 8:00-17:00 and Fri. 10:00-17:00. The number for service in Finnish is 0295 020 500, and for service in Swedish it is 0295 020 501. For service in English, please fill the electronic form.
Developing the services of Enterprise Finland is the responsibility of the Ministry of Employment and the Economy together with the organisations and interest groups of its administrative branch. The Enterprise Finland network, which covers the whole country, comprises the Ministry of Employment and the Economy, Finnvera, Finpro, the Finnish Patent and Registration Office, Finnish Industry Investment, Tekes – the Finnish Funding Agency for Innovation, the Centres for Economic Development, Transport and the Environment (ELY Centres), TE Offices (Public employment and business services), and the Tax Administration. In addition, the network includes regional corporate services around Finland.
The goal of developing enterprise services, to bring public enterprise
services together, has also required that offices and institutions offering the
services should develop their shared operational models. Enterprise service
players in the administrative sector of the MEE have adopted the service models
of shared customer segmentation, among other things. The development work for
shared operational models has received funding from the European Social Fund.